Shipping Policy
Welcome to D3shop, your premier destination for beauty products in the UAE. Our goal is to provide a seamless and efficient shopping experience, ensuring that your favorite beauty essentials reach you promptly and in perfect condition. Please read our detailed shipping policy to understand our delivery process and timings.
Shipping Timings
Next Day Delivery:
Order Placement Deadline: To qualify for next-day delivery, please place your order before 7 PM.
Order Processing: Orders placed before 7 PM will be processed on the same day and delivered the following day.
Two-Day Delivery:
Orders After 7 PM: Orders placed after 7 PM will be processed the next day and delivered within two days from the order date.
Delivery Charges
Standard Delivery Fee: A fee of AED18.90 (Inclusive of VAT) applicable for standard deliveries across the UAE.
Free Delivery: Enjoy free delivery on orders above AED 199.
Special Delivery Instructions
Address Accuracy: Ensure that the delivery address and contact details provided are accurate and complete. This helps us to deliver your orders promptly and correctly.
Special Requests: If you have any special delivery requests (such as leaving the package with a security guard or at a reception desk), please specify these during the checkout process.
Delivery Issues
In case of any delivery issues, delays, or if your package is not received within the specified time frame, please contact our customer service team immediately on support@d3shop.me. We are committed to resolving any issues promptly to ensure your satisfaction.
Refund, Returns, Cancellation, and Exchange Policy
At D3shop, we strive to provide the highest quality beauty products and ensure our customers have a delightful shopping experience. Please review our policies below regarding refunds, returns, cancellations, and exchanges.
Refund Policy
D3shop does not offer refunds on any products once purchased. We encourage our customers to carefully review their orders before finalizing their purchase to ensure satisfaction with their selected items.
Return and Exchange Policy
D3shop does not accept returns or exchanges for any products. All sales are final. We advise customers to choose their products thoughtfully and review all product details provided on our website to make informed purchasing decisions.
Order Cancellation Policy
Once an order is placed on D3shop, it cannot be canceled. We begin processing orders immediately to ensure timely delivery, and thus, we cannot accommodate cancellation requests.
Defective or Damaged Products
In the rare event that you receive a defective or damaged product, we are here to assist you. Please follow the steps below:
Immediate Notification:
Email Support: Send an email to support@d3shop.me on the same day you receive your order.
Proof of Damage: Include clear pictures of the defective or damaged product as proof.
Same-Day Reporting:
It is crucial to report any damage or defects on the same day you receive the product. Emails and proof of damage received after the day of delivery will not be accepted, and D3shop will not be able to assist with any replacement or compensation.
Thank you for shopping with D3shop. We appreciate your understanding and cooperation in adhering to our policies, which help us maintain the highest standards of service and product quality.